Contact Customer Care
Reach out to our customer operations team for inquiries regarding orders, sizing, shipping, or returns. We aim to respond to all tickets within 24 business hours.
Official Channels
Call Customer Support
Call center lines active:
+92 308 6144825
Send an Email
General inquiries & sales:
basports47@gmail.com
WhatsApp Chat
Direct instant chat:
+92 308 6144825
Business Hours
Support operations schedule:
Monday - Saturday: 9:00 AM - 6:00 PM
Flagship Store Location
BA Sports, Ali Town Near Imam Sahib, Sialkot, Pakistan
Store Locator Map
Coordinate maps mapping enabled for Sialkot, Pakistan. Future maps API config keys will render interactive view here.
Frequently Asked Questions
Quick solutions to the most common inquiries regarding shipments, returns, and ordering.
How can I track my shipment order?
Once dispatch confirmation is generated, tracking numbers are automatically emailed/SMSed. You can also view live order progress inside your Customer Profile dashboard under the 'My Orders' log.
What is your product return & claims policy?
We offer a 7-day hassle-free return and exchange policy for unworn, unused items with all original tags attached. Returns can be initiated directly under the returns tab in your profile dashboard.
Do you offer cash on delivery (COD)?
Yes, we support Cash on Delivery (COD) across Pakistan. You can prepare exact cash amount matching your order total upon courier delivery.
How long does standard delivery take?
Standard shipping takes 2 to 4 business days. High-priority dispatch via Express delivery is available and takes 1 to 2 business days.
Are all sportswear products authentic?
Absolutely. BA Sports is Pakistan's premium destination for authentic sportswear, footwear, and training gear. All items are sourced directly from official manufacturers.
Can I modify or cancel my order?
Orders can be modified or cancelled as long as they are in the 'Pending' status. Once order fulfillment begins (Processing/Shipped), orders cannot be modified or recalled.